1. COMPLAINT/SUGGESTION TO THE TITLE. FIRST INSTANCE.
HOME: The process begins, at the request of any member of the university community, by inserting the complaint or suggestion in the support platform..
INSTRUCTION: The Committee on the Quality of the Degree will study and assess it, and will have a maximum of fifteen working days to issue and send a resolution containing, if appropriate, the relevant corrective actions.
COMMUNICATION OF THE RESPONSE TO THE USER: Once the resolution has been issued, it will be communicated to the requesting user through the web application where the claim/suggestion was made, as well as through the e-mail address provided in the same for notifications.
2. CLAIM BEFORE THE UNIVERSITY OMBUDSMAN. DEPENDING ON THE REQUEST.
If the resolution issued by the Commission on the Quality of the Degree does not satisfy the user, through the support platform.
The University Ombudsman, once all the information from all parties has been gathered and the applicable regulations have been reviewed, will evaluate the content of the complaint/suggestion presented and will issue, within a maximum period of thirty working days, a resolution that will be sent to the user through the web application designed for this purpose.