1. COMPLAINT/SUGGESTION BEFORE THE DEGREE. FIRST INSTANCE
The process starts, upon request by any member of the university community, through the submission of the complaint or suggestion through that serves as a support for the process: soporte
The Quality Commission of the Degree will study and assess it, within a maximum period of fifteen working days, in order to issue and communicate a resolution that contains, if applicable, the appropriate corrective actions.
COMMUNICATION OF THE ANSWER TO THE USER.
Once issued the resolution, it will be communicated to the applying user through the web application where the request/suggestion was made, as well as through the e-mail indicated in it for notifications.
2. COMPLAINT BEFORE THE UNIVERSITY OMBUDSMAN. SECOND INSTANCE.
If the resolution issued by the Quality Commission of the Degree is not satisfying for the user, it is possible to lodge a complaint before the University Ombudsman through the following "soporte"
The University Ombudsman, once received the information from all the parties and after reviewing the applicable normative, will assess the content of the complaint/suggestion presented and he will issue, within a maximum period of thirty working days, a resolution that will be communicated to the user through the web application designed for this purpose.